Frequently asked questions
Answers to the questions we’re asked most. Can’t find what you’re looking for? Get in touch and we’ll help directly.
Do I need to be home during the clean?
Not at all. Many of our regular clients give us key or alarm code access and are out at work during their clean. We’re fully insured and every visit is carried out by two or more trained team members.
What areas do you cover?
We’re based in Chapelford, Warrington, and cover most of the North West within around 25 miles, including Widnes, Runcorn, St Helens, Wigan, Leigh, Lymm, Northwich, Altrincham, Knutsford and Chester. See our areas we cover page, or just ask — we travel further for larger jobs.
Do you bring your own cleaning products?
Yes, we supply all cleaning products as standard. We just ask that you provide your own vacuum and mop. If you have allergies or product preferences, let us know when you book and we’ll work around them.
How much does a clean cost?
It depends on the size of the property and the type of clean. As a guide, our general cleans start from £60 and deep cleans from £199, with additional services (windows, linen, ironing) from £5. Call or message us for a free, accurate quote for your property.
Do I need to pay a deposit?
A 50% deposit secures your booking for most services (deducted from your final bill). Ongoing regular customers aren’t required to pay a deposit for recurring maintenance sessions. See our terms & conditions for full details.
What if I need to cancel or skip a clean?
We understand plans change. Please give us as much notice as possible — cancellations with 24 hours’ notice or less may incur a charge, and skipped regular cleans have a small admin fee depending on notice given. Full details are on our terms & conditions page.
Can you help with an emergency or same-day clean?
In many cases, yes. We keep availability for urgent situations, including emergency landlord cleans and biohazard call-outs, which we aim to respond to within 2 hours. Call our freephone number for the fastest response.
Do you clean carpets and upholstery as a standalone service?
Yes. Carpet and upholstery cleaning can be booked on their own, or added to any residential, commercial or biohazard clean for a full refresh in one visit.
Do you clean wood or laminate flooring?
No — our stone & tile restoration service is specifically for natural stone, ceramic and porcelain surfaces. We do not clean or restore wood, laminate, vinyl or LVT flooring.
Are you insured?
Yes. Our team is fully trained and insured. Our biohazard specialists hold CPD-accredited certification in infection control, decomposition cleaning, hoarding trauma and related disciplines.
Still have a question?
Call, message or WhatsApp us — we’re happy to help.